Sonny Software

Hi Jon, Ok, it's official, I feel like a moron. While I was waiting on your response I kept asking myself what was different about this database versus others I'd created in the past. I realized that I had the Bookends database I was trying to use in a folder other than the default folder (which for...

I just rebuilt the library. It's still not working.

I'm sending the library and a test document to support@sonnysoftware.com.

Thank you

That's the exact FAQ I've followed. I just tried it again to be sure. Here were my steps: 1. Create an entirely new document in MS Word. 2. Verified that MS Word was chosen as my word processor in Bookends. 3. Used the "Add-ins" feature of MS Word to insert a citation from Bookends. 4. Sca...

Here's the problem: When I try to use Bookends to scan citations from Microsoft Word it doesn't work. The application goes through the motions, but the citations themselves remain unchanged. I've tried using existing documents and started new Word documents completely from scratch to test the scan c...