Search found 216 matches

by Serge
Sat Nov 30, 2019 5:07 pm
Forum: Bookends
Topic: Cloud sync error: you can’t save the same record twice
Replies: 3
Views: 51

Re: Cloud sync error: you can’t save the same record twice

Replacing the library shouldn't be a problem because those groups were added by Bookends as a duplicate of real groups - they can be deleted. This bug that was fixed in the recent version. Replacing the library is the only one option to fix this problem. https://www.sonnysoftware.com/phpBB3/viewtopi...
by Serge
Sat Nov 30, 2019 2:34 pm
Forum: Bookends
Topic: Cloud sync error: you can’t save the same record twice
Replies: 3
Views: 51

Re: Cloud sync error: you can’t save the same record twice

First of all please try to resync your library:
1. Tap on the gear icon in the Sync row.
2. “Unlink this library from cloud…”
3. Sync with your existing library in the cloud.

If it doesn't help please re-download your library from the cloud (replacing the current library).
by Serge
Tue Nov 26, 2019 3:09 am
Forum: Bookends
Topic: Change iCloud Library Name
Replies: 1
Views: 55

Re: Change iCloud Library Name

You should re-upload the local renamed library to the cloud and delete the old one. All these actions (Unlink, Upload, Remove Libraries From Cloud) can be done via the cloud icon in the Bookends library window.
by Serge
Mon Nov 04, 2019 1:11 pm
Forum: Bookends for iOS
Topic: Praise: PDF "open in" feature
Replies: 2
Views: 610

Re: Praise: PDF "open in" feature

Thanks! We’re glad you like it.
We decided to go with iCloud only for now as any new cloud service requires a lot of work and support, which would delay other nice features we are working on.
by Serge
Thu Oct 24, 2019 3:48 pm
Forum: Bookends for iOS
Topic: Error when syncing via iCloud: “record to insert already exists”
Replies: 10
Views: 2719

Re: Error when syncing via iCloud: “record to insert already exists”

It will be fixed in the next update. But the library should be redownloaded from the cloud (replacing the current library).
by Serge
Thu Oct 24, 2019 3:08 pm
Forum: Bookends for iOS
Topic: Wi-Fi Sync deletes Folders and Groups
Replies: 1
Views: 1285

Re: Wi-Fi Sync deletes Folders and Groups

We will see if it can be improved in future versions, but currently Wi-Fi sync works this way, taking the groups structure from Mac as a primary source. Do you have backups from your iPad. If you can restore to the version where all groups are visible on iOS please write to support@referencesontap.c...
by Serge
Tue Oct 22, 2019 6:02 pm
Forum: Bookends for iOS
Topic: Error when syncing via iCloud: “record to insert already exists”
Replies: 10
Views: 2719

Re: Error when syncing via iCloud: “record to insert already exists”

The main problem with this cloud sync error is that we can’t reproduce it with our data, so it’s almost impossible to find the source of the problem. We will create a special build via TestFlight with which it will be possible to send the Bookends library from iOS to us via email. If you want to hel...
by Serge
Thu Oct 17, 2019 4:32 pm
Forum: Bookends for iOS
Topic: Basic questions about attachments
Replies: 2
Views: 671

Re: Basic questions about attachments

Yes, data can be shared between apps via the Share Button.
In the same Share Menu in Safari you can Create PDF from the web page and then send it to Bookends.
https://www.macrumors.com/how-to/save-a ... a-pdf-ios/
by Serge
Thu Oct 17, 2019 5:24 am
Forum: Bookends for iOS
Topic: Export feature requests
Replies: 2
Views: 537

Re: Export feature requests

I think it's a good example of what can be done with help of Siri Shortcuts. It’s a new topic for us, so it will take time to add some basic features. But then it will be possible to create your own export in any format you want.
by Serge
Tue Oct 15, 2019 10:21 am
Forum: Bookends for iOS
Topic: Error when syncing via iCloud: “record to insert already exists”
Replies: 10
Views: 2719

Re: Error when syncing via iCloud: “record to insert already exists”

Yes, please send a screenshot and your library file on the Mac. Since resync didn't work it looks like the only option is deleting your library on iOS and downloading a new one from the cloud. Or download from the cloud to a different name, check to make sure it's OK, then delete the old library.
by Serge
Thu Oct 10, 2019 2:20 pm
Forum: Bookends for iOS
Topic: Error when syncing via iCloud: “record to insert already exists”
Replies: 10
Views: 2719

Re: Error when syncing via iCloud: “record to insert already exists”

Please send a screenshot of the error message to support@referencesontap.com.
And try to resync your library:
1. Tap on the gear icon in the Sync row.
2. “Unlink this library from cloud…”
3. Sync with your existing library in the cloud.
by Serge
Wed Oct 09, 2019 3:46 pm
Forum: Bookends for iOS
Topic: sync "error in atomic zone"
Replies: 1
Views: 505

Re: sync "error in atomic zone"

"atomic zone" is the terminology from CloudKit framework from Apple.
Usually library resync fixes such type of problems... Maybe you will need to redownload your library from the cloud, but also please send a screenshot of the error message to support@referencesontap.com.
by Serge
Fri Oct 04, 2019 5:09 pm
Forum: Bookends for iOS
Topic: Search from main page
Replies: 3
Views: 1571

Re: Search from main page

Currently I can’t comment about the universal search from the main page, but as for the second feature (please make a new post for every new feature request) we will try to add more options to work with the reference from the pdf view.
by Serge
Fri Oct 04, 2019 2:37 pm
Forum: Bookends for iOS
Topic: Bookends for iOS v3.4 - Dark Mode
Replies: 0
Views: 1437

Bookends for iOS v3.4 - Dark Mode

We received an App Store review that "Dark mode still needs a lot of fixing." without any details...
If you see issues with dark mode you should send screen shots that illustrate them to tech support support@referencesontap.com and we'll look into it.
by Serge
Fri Sep 27, 2019 6:53 am
Forum: Bookends for iOS
Topic: iPadOS 13.1 Copy to Bookends Missing on Sharesheet
Replies: 12
Views: 932

Re: iPadOS 13.1 Copy to Bookends Missing on Sharesheet

There is a More button after all suggested apps, please look maybe Bookends should be enabled there.