Search found 208 matches

by Serge
Thu Oct 17, 2019 5:24 am
Forum: Bookends for iOS
Topic: Export feature requests
Replies: 1
Views: 21

Re: Export feature requests

I think it's a good example of what can be done with help of Siri Shortcuts. It’s a new topic for us, so it will take time to add some basic features. But then it will be possible to create your own export in any format you want.
by Serge
Tue Oct 15, 2019 10:21 am
Forum: Bookends for iOS
Topic: Error when syncing via iCloud: “record to insert already exists”
Replies: 5
Views: 75

Re: Error when syncing via iCloud: “record to insert already exists”

Yes, please send a screenshot and your library file on the Mac. Since resync didn't work it looks like the only option is deleting your library on iOS and downloading a new one from the cloud. Or download from the cloud to a different name, check to make sure it's OK, then delete the old library.
by Serge
Thu Oct 10, 2019 2:20 pm
Forum: Bookends for iOS
Topic: Error when syncing via iCloud: “record to insert already exists”
Replies: 5
Views: 75

Re: Error when syncing via iCloud: “record to insert already exists”

Please send a screenshot of the error message to support@referencesontap.com.
And try to resync your library:
1. Tap on the gear icon in the Sync row.
2. “Unlink this library from cloud…”
3. Sync with your existing library in the cloud.
by Serge
Wed Oct 09, 2019 3:46 pm
Forum: Bookends for iOS
Topic: sync "error in atomic zone"
Replies: 1
Views: 28

Re: sync "error in atomic zone"

"atomic zone" is the terminology from CloudKit framework from Apple.
Usually library resync fixes such type of problems... Maybe you will need to redownload your library from the cloud, but also please send a screenshot of the error message to support@referencesontap.com.
by Serge
Fri Oct 04, 2019 5:09 pm
Forum: Bookends for iOS
Topic: Search from main page
Replies: 3
Views: 1063

Re: Search from main page

Currently I can’t comment about the universal search from the main page, but as for the second feature (please make a new post for every new feature request) we will try to add more options to work with the reference from the pdf view.
by Serge
Fri Oct 04, 2019 2:37 pm
Forum: Bookends for iOS
Topic: Bookends for iOS v3.4 - Dark Mode
Replies: 0
Views: 36

Bookends for iOS v3.4 - Dark Mode

We received an App Store review that "Dark mode still needs a lot of fixing." without any details...
If you see issues with dark mode you should send screen shots that illustrate them to tech support support@referencesontap.com and we'll look into it.
by Serge
Fri Sep 27, 2019 6:53 am
Forum: Bookends for iOS
Topic: iPadOS 13.1 Copy to Bookends Missing on Sharesheet
Replies: 12
Views: 216

Re: iPadOS 13.1 Copy to Bookends Missing on Sharesheet

There is a More button after all suggested apps, please look maybe Bookends should be enabled there.
by Serge
Thu Sep 26, 2019 2:20 am
Forum: Bookends for iOS
Topic: iPadOS 13.1 Copy to Bookends Missing on Sharesheet
Replies: 12
Views: 216

Re: iPadOS 13.1 Copy to Bookends Missing on Sharesheet

Can it be a local problem on your iPad? We just successfully sent a pdf from Safari to Bookends. Please try to backup your iPad and restore it to factory settings.
by Serge
Fri Sep 20, 2019 11:53 am
Forum: Bookends for iOS
Topic: What is this annotation tool?
Replies: 3
Views: 98

Re: What is this annotation tool?

It's a Multi-selection Button to select a group of annotations to move, delete, group together, etc.
More information about PDF Viewer buttons can be found here:
https://faq.pdfviewer.io/en/articles/10 ... er-buttons
by Serge
Thu Sep 19, 2019 1:05 am
Forum: Bookends for iOS
Topic: Shortcuts support
Replies: 3
Views: 117

Re: Shortcuts support

Yes, it’s a good idea to have a separate thread for Shortcuts. It’s a new topic for us, so it will take time to add some basic features. But please share your suggestions and shortcuts examples here or write to support@referencesontap.com. Thank you.
by Serge
Fri Sep 13, 2019 3:46 am
Forum: Bookends
Topic: Can't find file "BOT•File name" for attachments
Replies: 6
Views: 146

Re: Can't find file "BOT•File name" for attachments

BOT prefix is used for Wi-Fi sync only. Mixing both sync methods for the same library on iOS is possible but from your description it looks like there are some problems with attachments... Reinstalling Bookends for iOS for a fresh start was a good decision. Please try to set Attachments folder locat...
by Serge
Thu Sep 12, 2019 2:19 pm
Forum: Bookends
Topic: iCloud Sync Won't Authenticate on MacOS
Replies: 15
Views: 525

Re: iCloud Sync Won't Authenticate on MacOS

Please try to sync again now, a hot fix was deployed by Apple. It may take a while to synchronize across all the servers though.
by Serge
Tue Sep 10, 2019 12:51 am
Forum: Bookends
Topic: iCloud Sync Won't Authenticate on MacOS
Replies: 15
Views: 525

Re: iCloud Sync Won't Authenticate on MacOS

Apple’s CloudKit team confirmed that the issue is critical and they are now actively working on it. We should wait for a fix or additional information from them.
by Serge
Mon Sep 09, 2019 2:40 pm
Forum: Bookends for iOS
Topic: Cross linking support for Devonthink
Replies: 5
Views: 187

Re: Cross linking support for Devonthink

For example, do long tap on an item row in DEVONthink and choose Copy Item Link. Insert it into a note field of the reference in Bookends for iOS. The next time you will want to open that item in DEVONthink from Bookends just open a note and tap (long tap) on a link. DEVONthink will be launched navi...
by Serge
Fri Sep 06, 2019 1:23 am
Forum: Bookends
Topic: iCloud Sync Won't Authenticate on MacOS
Replies: 15
Views: 525

Re: iCloud Sync Won't Authenticate on MacOS

We reported this to Apple and should wait for their reply. As it simply stopped working, I think it's something on their side and can be fixed fast.