Search found 339 matches

by Serge
Sun Jun 05, 2022 10:53 am
Forum: Bookends for iOS
Topic: v3.7.3 issue with Standard in-app purchase
Replies: 11
Views: 8507

Re: v3.7.3 issue with Standard in-app purchase

We don’t hold any transactions, everything is done by Apple. You should try to buy it again and if you really be charged the second time please send both receipts for the Standard Version in-app purchase to Apple and also to support@referencesontap.com.
by Serge
Wed Jun 01, 2022 7:20 pm
Forum: Bookends for iOS
Topic: v3.7.3 issue with Standard in-app purchase
Replies: 11
Views: 8507

v3.7.3 issue with Standard in-app purchase

We've had one report from a user upgrading to 3.7.3 who lost his Standard in-app purchase and was unable to sync. When he tried to purchase again he was alerted that he already owned it and could get it again for free, which solved the problem. We'd like to see if this is a widespread issue. If you ...
by Serge
Mon May 23, 2022 6:39 am
Forum: Bookends for iOS
Topic: notecards
Replies: 4
Views: 7093

Re: notecards

This is the next feature we want to implement after the June release.
by Serge
Wed Feb 09, 2022 4:28 pm
Forum: Bookends for iOS
Topic: (Feature request) Hide empty static group on iPadOS that is not empty in MacOS
Replies: 10
Views: 9239

Re: (Feature request) Hide empty static group on iPadOS that is not empty in MacOS

After looking at your library's structure we found that’s it’s organized with folders and smart groups. Because smart groups aren’t synced via cloud sync, the folder looks like an empty folder on iOS. As a workaround I propose that you move all or part of the groups into a single new folder on macOS...
by Serge
Mon Feb 07, 2022 9:09 am
Forum: Bookends for iOS
Topic: (Feature request) Hide empty static group on iPadOS that is not empty in MacOS
Replies: 10
Views: 9239

Re: (Feature request) Hide empty static group on iPadOS that is not empty in MacOS

I think my support email isn't iCloud sharing ready as I didn't receive your link. Please send me an email first or please zip and send your library using dropbox.
by Serge
Fri Feb 04, 2022 1:36 pm
Forum: Bookends for iOS
Topic: (Feature request) Hide empty static group on iPadOS that is not empty in MacOS
Replies: 10
Views: 9239

Re: (Feature request) Hide empty static group on iPadOS that is not empty in MacOS

Please try to do Force Resync of the library. Mac: Click on the cloud icon in Bookends holding the Option key. And then do Force Full Sync. iOS: Tap on the gear icon on the Sync row -> Resync Library. If some static groups are still empty please send your library and these empty group names to suppo...
by Serge
Sun Jan 30, 2022 9:37 am
Forum: Bookends for iOS
Topic: Add/Remove groups to WiFi sync service?
Replies: 4
Views: 8216

Re: Add/Remove groups to WiFi sync service?

Thanks for the feedback. Improvements in smart groups is on our roadmap.
by Serge
Tue Jan 11, 2022 5:08 pm
Forum: Bookends for iOS
Topic: Pdf annotation capacity on Mac coming to iOS?
Replies: 6
Views: 7019

Re: Pdf annotation capacity on Mac coming to iOS?

It will be difficult to adopt the same UI on iOS, because we are using a third party PDF component. It’s really well configurable, but it’s not easy to include this level of integration. Some parts will be improved, and it’s the next task I will look into after the next release of Bookends for iOS.
by Serge
Tue Nov 23, 2021 3:52 am
Forum: Bookends for iOS
Topic: notecards
Replies: 4
Views: 7093

Re: notecards

Thank you, for your feature request, we will try to implement "add as notecard" in one of future updates.
by Serge
Thu Nov 11, 2021 5:49 am
Forum: Bookends for iOS
Topic: Entering reading mode without opening an article?
Replies: 2
Views: 5798

Re: Entering reading mode without opening an article?

If your are talking about PDFs then please pin the pdf for every article (top right icon) and then switch between them using tabs in the pdf viewer.
Currently it works for PDFs only, to switch between references you should still navigate between them via the list of references.
by Serge
Thu Nov 11, 2021 5:46 am
Forum: Bookends
Topic: "Request failed with http status code 503"
Replies: 1
Views: 2732

Re: "Request failed with http status code 503"

Cloud Sync works for me for both Bookends v13 and v14, so maybe it's something on your network? Please try to restart your Mac and your router. If it still doesn't work please send a screenshot of the error message to support@referencesontap.com.
by Serge
Thu Nov 04, 2021 2:25 am
Forum: Bookends for iOS
Topic: WiFi Sync Broken?
Replies: 7
Views: 9828

Re: WiFi Sync Broken?

Please check that "Local Network" is enabled for Bookends on iOS.
viewtopic.php?f=7&t=5613
by Serge
Mon Sep 13, 2021 10:08 am
Forum: Bookends
Topic: "Atomic failure" when syncing after upgrading to 14.0
Replies: 2
Views: 2987

Re: "Atomic failure" when syncing after upgrading to 14.0

Please try to do Force Resync of the library.
Click on the cloud icon in Bookends holding the Option key. And then do Force Full Sync.
by Serge
Wed Aug 11, 2021 12:11 pm
Forum: Bookends for iOS
Topic: WiFi Sync isn't broken, but I am having "issues"
Replies: 8
Views: 15378

Re: WiFi Sync isn't broken, but I am having "issues"

I just reinstalled Bookends for a test and on Wi-Fi sync iOS asks for this permission:
IMG_3887.jpg
IMG_3887.jpg (88.66 KiB) Viewed 15338 times
If it was not allowed on the first run please go to iOS -> Settings -> Bookends and enable "Local Network" there:
IMG_3888.jpg
IMG_3888.jpg (43.65 KiB) Viewed 15338 times
by Serge
Thu Jul 29, 2021 2:44 am
Forum: Bookends for iOS
Topic: Feature Request: PDF Tags on iPadOS
Replies: 2
Views: 5813

Re: Feature Request: PDF Tags on iPadOS

As far as I know, there is no API for working with files tags on iOS.