Bookends keeps attaching new PDF to existing reference

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Jon
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Re: Bookends keeps attaching new PDF to existing reference

Post by Jon »

The solution isn't to add more complexity but to figure out the problem.

1. If you add the same PDF repeatedly, is it consistently attached to the wrong reference.

2. If you avoid the watch folder and use the normal mechanism for adding PDFs (drag and drop) does the same problem happen.

BTW, you really should be dealing with tech support directly, the forum is not where support and debugging should be taking place.

viewtopic.php?f=2&t=2038

Jon
Sonny Software

livin1965
Posts: 18
Joined: Tue Jun 29, 2021 3:02 pm

Re: Bookends keeps attaching new PDF to existing reference

Post by livin1965 »

Jon wrote:
Fri Sep 24, 2021 11:28 am
The solution isn't to add more complexity but to figure out the problem.

1. If you add the same PDF repeatedly, is it consistently attached to the wrong reference.

2. If you avoid the watch folder and use the normal mechanism for adding PDFs (drag and drop) does the same problem happen.

BTW, you really should be dealing with tech support directly, the forum is not where support and debugging should be taking place.

viewtopic.php?f=2&t=2038

Jon
Sonny Software
Answers:

1. Yes

2. Sort of. If I drag and drop, it will tell me that the reference is the same one that it was erroneously attached to previously (from which I detached it prior to the drag and drop). It will also try to rename it with the wrong author and title. I have to manually uncheck the renaming it suggests (second box) and check only to create a new reference (third box) on the import window. When I do that, it correctly identifies all the info and imports to a new reference properly. So, the info it needs to correctly identify the reference is clearly in the file itself, but in these cases, Bookends is not doing so unless I specifically instruct it to make a new reference.

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