Click to import not working

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drsoram
Posts: 30
Joined: Fri May 02, 2014 2:34 am

Click to import not working

Post by drsoram »

I downloaded the latest version of Bookends and find the click to import button does not work
When I am in Pubmed and find an abstract I want to keep, if I click the "click to import button" in the upper right, the program crashes totally and I have to reload it and start again

Is this going to be fixed soon? I never had this issues with the previous versions

I am on a Mac Pro

Thanks
Soram

Jon
Site Admin
Posts: 8734
Joined: Tue Jul 13, 2004 6:27 pm
Location: Bethesda, MD
Contact:

Re: Click to import not working

Post by Jon »

Please download 12.5.4 again and see if this was fixed in a silent update.

Jon
Sonny Software

drsoram
Posts: 30
Joined: Fri May 02, 2014 2:34 am

Re: Click to import not working

Post by drsoram »

I did a fresh download and got an error message below

The software also emailed it to you

This is one of the main features I use in Bookends and it worked SO well till this upgrade

Your help much appreciated

Soram

Please tell us what you were doing when this error occurred:







----------------------------------------------------------------
Diagnostic Information
----------------------------------------------------------------

Error message: error msg:unknown encoding ''

Trace:

RBXML.xojo_plugin_0.dylib$119
RBXML.xojo_plugin_0.dylib$42
RBXML.xojo_plugin_0.dylib$1972
RBXML.xojo_plugin_0.dylib$1973
RBXML.xojo_plugin_0.dylib$933
RBXML.xojo_plugin_0.dylib$932
RBXML.xojo_plugin_0.dylib$935
RBXML.xojo_plugin_0.dylib$1497
RBXML.xojo_plugin_0.dylib$1496
RBXML.xojo_plugin_0.dylib$1498
RBXML.xojo_plugin_0.dylib$1805
RBXML.xojo_plugin_0.dylib$1806
RBXML.xojo_plugin_0.dylib$142
XmlDocument.Constructor%%o<XmlDocument>s
GlobalStuff.convertPubMedXMLToMedline%A1s%s
BookendsBrowser.returnPMIDReferences%A1s%o<HTMLViewer>b
BookendsBrowser.showDataDetectorSheet%b%o<HTMLViewer>o<Window>
WebContainerControl.WebContainerControl.coinsIcon_ButtonClicked%%o<WebContainerControl.WebContainerControl>o<ClickableSingleSidedRetina>
Delegate.IM_Invoke%%o<ClickableSingleSidedRetina>
AddHandler.Stub.25%%
ClickableSingleSidedRetina.Event_MouseUp%%o<ClickableSingleSidedRetina>i4i4
XojoFramework$4480
XojoFramework$1929
XojoFramework$1839
-[NSWindow _reallySendEvent:isDelayedEvent:]
-[NSWindow sendEvent:]
XojoFramework$1878
-[NSApplication sendEvent:]
XojoFramework$1447
XojoFramework$1448
Delegate.Invoke%%
Application._CallFunctionWithExceptionHandling%%o<Application>p
XojoFramework$9511
XojoFramework$1447
-[NSApplication run]
XojoFramework$9513
RuntimeRun
_Main
% main
_start
start

Jon
Site Admin
Posts: 8734
Joined: Tue Jul 13, 2004 6:27 pm
Location: Bethesda, MD
Contact:

Re: Click to import not working

Post by Jon »

To anyone following, this is being dealt with directly via tech support.

Jon
Sonny Software

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