opening online search window elicits error message

[opsimathphd]

I just installed 13.1.3. It seemed to be working okay yesterday and earlier today, but just now when I tried an online search, first I got "Bad Request," even though it was very similar to a search which had worked perfectly this morning. I tried more than one website, I closed and reopened Bookends, I even restarted my Mac, but it just kept happening. I sent the info via the app once, but here it is again (if it would be more appropriate for me to write to support, let me know, but I thought it might be a known bug.
Thanks.

---------------------------------------------------------------
Diagnostic Information
----------------------------------------------------------------

Error message: error

Trace:

RuntimeRaiseException
_Z19RaiseExceptionClassRK13ClassDeclBase
Xojo_DictionaryValueForKey
Xojo.Core.Dictionary.Value%x%o<Xojo.Core.Dictionary>x
WebServicesWindow.WebServicesWindow.WebSitePopup_Change%%o<WebServicesWindow.WebServicesWindow>o<PopupMenu>
Delegate.IM_Invoke%%o<PopupMenu>
AddHandler.Stub.15%%
_ZN8ComboBox6ChangeEv
_ZN9PopupMenu6ChangeEv
PopupMenu.ListIndex.Set%%o<PopupMenu>i4i8
WebServicesWindow.WebServicesWindow.buildFilterPopup%%o<WebServicesWindow.WebServicesWindow>
WebServicesWindow.WebServicesWindow.Event_Open%%o<WebServicesWindow.WebServicesWindow>
WindowSavvyWindow.Event_Open%%o<WindowSavvyWindow>
FireWindowOpenEvents
Window.Constructor%%o<Window>
WebServicesWindow.WebServicesWindow%o<WebServicesWindow.WebServicesWindow>%
App.openWebServices%%o<App>
App._WebServices_Action%b%o<App>
_Z20RuntimeMenuItemClickP11RunMenuItemhP6WindowPh
_ZN9CocoaMenu15_MenuItemActionEP10NSMenuItem
XojoFramework$4108
_os_activity_initiate_impl
-[NSApplication(NSResponder) sendAction:to:from:]
-[NSMenuItem _corePerformAction]
-[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:]
_os_activity_initiate_impl
-[NSMenu performActionForItemAtIndex:]
-[NSMenu _internalPerformActionForItemAtIndex:]
-[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:]
NSSLMMenuEventHandler
_ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
_ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
SendEventToEventTarget
_ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef
SendMenuCommandWithContextAndModifiers
SendMenuItemSelectedEvent
_ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_
_ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt
_HandleMenuSelection2
_NSHandleCarbonMenuEvent
_DPSEventHandledByCarbon
-[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:]
XojoFramework$4513
XojoFramework$4514
Application._CallFunctionWithExceptionHandling%%o<Application>p
_Z33CallFunctionWithExceptionHandlingPFvvE
XojoFramework$4513
-[NSApplication run]
RuntimeRun
_Main
main

[Jon]

It's not a bug. It looks like the import filter you're using is damaged. If it's one of ours, write to support@sonnysoftware.com and I'll send you a new one. Or go to our ftp site and log in as Guest

ftp://ftp.sonnysoftware.com/pub/ImportFilters/

Jon
Sonny Software

[opsimathphd]

Except I am getting this with every filter I've tried. I did in fact download the filters from the FTP site recently; could I have installed them wrong??

[Jon]

In that case it seems something on your system is interfering with Bookends accessing the filter. Are you using anti-virus software?

Try rebooting your Mac in Safe mode (Shift key held down). If you still have a problem after that please contact tech support (support@sonnysoftware.com).

Jon
Sonny Software