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Can't copy text from PDF in Bookends and notes generated are blank

Posted: Sat Sep 07, 2019 5:18 pm
by nickharambee
Generally all works well in Bookends with highlighting and making Bookends notes from PDFs, but I now have a PDF that displays fine in Bookends, but from which I can't copy text. Similarly there is no text when I try to create Bookends notes from sections of text in the PDF (the notes generated are blank). When I open the same PDF in Preview all works fine - i.e. I can copy text no problem.

I'd be grateful for some help in getting this fixed.

Thanks,

Nick

Re: Can't copy text from PDF in Bookends and notes generated are blank

Posted: Sat Sep 07, 2019 5:31 pm
by Jon
I doubt I can do anything about it, but you can send me the PDF.

Jon
Sonny Software

Re: Can't copy text from PDF in Bookends and notes generated are blank

Posted: Sun Sep 08, 2019 6:31 am
by nickharambee
Sure. How should I send it to you?

Re: Can't copy text from PDF in Bookends and notes generated are blank

Posted: Sun Sep 08, 2019 7:05 am
by Jon
Attached to an email to support@sonnysoftware.com

Jon
Sonny Software