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Bookends won't scan Mellel document

Posted: Fri Oct 11, 2019 4:48 am
by iljajj
Hi all,

Of course this happens just before an important deadline... As I try to scan my Mellel document as I did so often before, Mellel duly switches to Bookends and then ... nothing. BE just sits there. Tried various settings, checked everything was in order, and yeah, it is. If need be I'll do it all by hand, but that's not what I bought BE for (and yes, I'm on the latest version of everything...). It's enough to drive a man to drink, but before that happens I'd be grateful for some suggestions from y'all.

Re: Bookends won't scan Mellel document

Posted: Fri Oct 11, 2019 7:23 am
by Jon
When something suddenly stops working it's because of some local issue. The first thing I'd try is rebooting the Mac.

Jon
Sonny Software

Re: Bookends won't scan Mellel document

Posted: Fri Oct 11, 2019 3:25 pm
by ealvarezqc
I have used both softwares today with no issues. Might be something specifically on your side. Rebooting is underrated ;)

Re: Bookends won't scan Mellel document

Posted: Mon Oct 14, 2019 4:24 am
by iljajj
Obviously I've tried a reboot. No success. Trouble is I don't even know where to look for a solution.

Re: Bookends won't scan Mellel document

Posted: Mon Oct 14, 2019 7:07 am
by Jon
You're obviously not going to find it on a discussion forum. Contact tech support.

Jon
Sonny Software

Re: Bookends won't scan Mellel document

Posted: Sat Oct 19, 2019 1:57 pm
by iljajj
I was rather hoping someone might've run up against the same problem. But clearly not.

Re: Bookends won't scan Mellel document

Posted: Mon Oct 21, 2019 10:01 am
by ealvarezqc
On the Mellel forum, things seem right whatever the MacOs version (http://forum.mellel.com/viewtopic.php?f=2&t=3706). However, you might have an issue with Live bibliography (http://forum.mellel.com/viewtopic.php?f=1&t=3677). Personally, I don't use this function. But it could be a good thing to verify if it's turned off.

Also, you might try to ask a question on the Mellel forum : )