Cannot get icloud Bookends folder to appear

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atimm
Posts: 16
Joined: Thu Jan 04, 2018 2:44 pm

Cannot get icloud Bookends folder to appear

Post by atimm »

I have been struggling for far too long to set up iCloud sync. I have scrupulously followed the instructions in the user guide, but I cannot get the Bookends folder to appear in the iCloud Drive folder on my Mac (running Catalina), so I can't move my attachment files there. The Bookends folder is visible when I log in to icloud.com, and new attachments sync. But then bizarre things start happening. The PDFs that I added in iOS and on my Mac now appear in the iMovie folder on iCloud drive. These do sync between my Mac and the cloud, but why are they there? In case it matters and to make things even more baffling, this iMovie folder has a Dropbox icon on it on my Mac and does not exist at all on icloud.com. I will also say that I almost had everything working once, but then my hard drive filled, everything crashed, and I had to start again. I am now finding it impossible to retrace my steps. Having searched the forums, I found a thread that mentioned a helper app for people who could not get the Bookends folder to appear. But this was a couple of years ago, and the app no longer works. (It just immediately crashes and probably isn't compatible with Catalina.) I have spent hours and hours on this and have made no progress. Can someone give me some hints about what I might be doing wrong? I don't even know what other information you might need to understand my problem better.

Serge
Posts: 234
Joined: Sat Oct 22, 2011 1:09 pm

Re: Cannot get icloud Bookends folder to appear

Post by Serge »

It’s hard to suggest something here, because we receive reports from our users about missing “Bookends folder with icon” on the iCloud Drive from time to time and didn’t find any working solutions. It’s not a problem of our app only, I think something is wrong on the macOS level. You mentioned that you had some problems with your hdd. Did you try to save your data and do clean install of macOS?

As for that helper app we were using on Mac please write to support@referencesontap.com and I will generate it for you, to see if it helps in your situation.

atimm
Posts: 16
Joined: Thu Jan 04, 2018 2:44 pm

Re: Cannot get icloud Bookends folder to appear

Post by atimm »

Here is a brief update. I ended up just moving my files into the misnamed iMovie folder in the cloud, and everything is syncing fine on two computers and to my iPad. When I go to icloud.com, the folder is called Bookends and has the right icon, but on my computers, it is still called iMovie (it is a duplicate, there is another iMovie folder as well), and it has a dropbox icon. I am loath to go through the process of reinstalling the OS at the moment, since despite the weirdness, things are syncing. I actually went through the process of switching to iCloud on two different computers, one of which is only a few months old and has not been used intensively. The same thing happened both times, I just didn't actually notice that the files had gone into iMovie on the first computer. I will definitely try to figure out whether there is something strange with my instance of iCloud, which I've never used that extensively before. And I'll write an email to get the helper app from you. But for the moment, I guess I'm in the "don't try to fix what ain't broke" category.

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