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references and bibliographies output in white text in Word
Posted: Fri May 01, 2020 4:42 pm
by dtoub
I'm using 13.4 and Word 16.38 on a Mac running Mojave (not Catalina). Only seeing this now and not in past versions: when scanning references in Word or even just creating a bibliography outputted to Word, with my font unchanged (Calibri 12) in Bookends preferences, I get white text. No big deal to select all and change the font color, but anyone else seeing this? Odd. Thanks.
- Screen Shot 2020-05-01 at 4.39.57 PM.png (239.54 KiB) Viewed 4036 times
Re: references and bibliographies output in white text in Word
Posted: Fri May 01, 2020 5:53 pm
by Jon
Please download 13.4 again. I think all cases of white text in dark mode were fixed in silent updates (except for Pages, which is fixed in the next update).
Jon
Sonny Software
Re: references and bibliographies output in white text in Word
Posted: Mon May 04, 2020 5:24 pm
by dtoub
Thanks. That did not change anything however. Still getting white on white (which was great for Malevich but not so good for Word).
Re: references and bibliographies output in white text in Word
Posted: Mon May 04, 2020 6:09 pm
by Jon
Please contact tech support directly with screen snaps showing exactly what the sequence of events is. This is the only report I've had of this.
Jon
Sonny Software
Re: references and bibliographies output in white text in Word
Posted: Sun Jul 12, 2020 5:15 pm
by vishy
I have this problem too and I think it's a bug in Bookends that is related to Dark Mode and Numbered citation formats.
On my Mac (Mojave) using Word 16.38 I see the same problem of citations appearing in white text on white background, but only when my Mac is in Dark Mode, AND when I use a Numbered citation format (eg, Nature.fmt)
If I use an Author-Date citation format (eg, Cell.fmt), citations appear in normal black text on white.
If I switch my Mac to Light Mode, citations always appear in black text, regardless of which citation format is used. If I then switch back to Dark Mode after scanning, the citations remain black even for Numbered formats.
It looks like when a Numbered citation format is used, Bookends is using a numbered List style in Word and that in turn is interpreting Dark Mode and giving us white text for that style which of course doesn't work on a white page background.
The previous suggestion of Global Change -> Restore Default Font & Style does not fix this problem for me. It was stated that some issues with text color were fixed in silent updates but I just re-downloaded and reinstalled the latest app and it does not fix the above problem.
Re: references and bibliographies output in white text in Word
Posted: Sun Jul 12, 2020 6:25 pm
by Jon
I see this, too, and it's fixed for the next update.
Jon
Sonny Software