Bookends asking for password

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xoanohn
Posts: 24
Joined: Thu Dec 13, 2018 11:30 am

Bookends asking for password

Post by xoanohn »

Hi,

Bookends has been asking for my computer password every time I log-in. But today, the password popup is blank. Restarted bookends - the same thing. Restarted the computer - the same thing.

I am on the latest Mac OS.

Help?

Serge
Posts: 244
Joined: Sat Oct 22, 2011 1:09 pm

Re: Bookends asking for password

Post by Serge »

Please write to support@referencesontap.com and we will send you a beta build with an option to open your Sign In Page in your default standalone browser instead of the internal web viewer.

xoanohn
Posts: 24
Joined: Thu Dec 13, 2018 11:30 am

Re: Bookends asking for password

Post by xoanohn »

I sent the email yesterday morning. Is there an ETA on the beta? It is unusable. I click cancel and it pops up again and won't go away.

billclarke
Posts: 3
Joined: Thu Nov 09, 2017 12:05 am

Re: Bookends asking for password

Post by billclarke »

I'm having a similar problem - I recently had to change my AppleID password and now Bookends repeatedly asks for it. When I enter it, I have to enter a code validating that its me ("my appleid is being used to sign in to a new device) and then a dialog opens asking me to Verify my email address "Your Apple ID email address must be verified before you can sign in. Verify the address below or choose a different address to use as your Apple ID." The dialog box is pre-filled with my correct email address and when I click "Continue" I get a message saying " You can only add the @mac.com address that is already on file in your account." - but that is the email address associated with my account.

Help!

Jon
Site Admin
Posts: 8668
Joined: Tue Jul 13, 2004 6:27 pm
Location: Bethesda, MD
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Re: Bookends asking for password

Post by Jon »

This is obviously a different issue than a blank scren, and you should have started a new thread.

There is an issue is an issue with Apple asking for a login with each launch. This FAQ may help.

https://www.sonnysoftware.com/faq/faq.h ... sked_to_re

If id doesn't, start a new thread with your issue.

Jon
Sonny Software

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