Autofill from Internet no longer doing anything

[dtoub]

Autofill from Internet is a great feature when needing to update citations. But with Bookends 13.4.7, the Autofilling References window appears (although in the background) and it never finds anything to update, even when I delete page numbers, authors, etc just to test. Any ideas? Thanks.

[Jon]

Autofill doesn't use the metadata, it uses unique identifiers (e.g. DOI, PMID, ISBN). I'm guessing that whichever of those you're using isn't getting a response from the corresponding Internet source (e.g. server not responding for some reason).

Jon
Sonny Software

[kourosh]

Hi,

I am experiencing the same problem.

When I do autofill from internet, it shows it has found the reference (in a new window) but nothing happens.

[Jon]

Please contact tech support with screen snaps.

Jon
Sonny Software