Runtime error when scanning Word files

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enrico.scarpella
Posts: 21
Joined: Tue Aug 14, 2018 7:32 pm

Runtime error when scanning Word files

Post by enrico.scarpella »

Hi all,

In the past few weeks, I have been getting a runtime error (please see attached screenshot) when I scan Word files. When I click on "Continue", the same error window comes back; when I click "Continue" on that second window too, the window disappears, and Bookends finishes scanning perfectly. I get the same error when I scan from three different computers — all running MacOS 10.15.7 and Bookends 13.4.8 — and when I scan older Word files that never gave me errors before. Would anyone know the reason for that error and how I could eliminate it? Thank you for your consideration.

Best regards,
Enrico
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Jon
Site Admin
Posts: 10065
Joined: Tue Jul 13, 2004 6:27 pm
Location: Bethesda, MD
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Re: Runtime error when scanning Word files

Post by Jon »

Please download 13.4.8 again, that was fixed.

Jon
Sonny Software
enrico.scarpella
Posts: 21
Joined: Tue Aug 14, 2018 7:32 pm

Re: Runtime error when scanning Word files

Post by enrico.scarpella »

Thank you very much for the prompt and helpful reply, Jon: that solved the issue. Thanks again.

Best regards,
Enrico
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