Bookends can't find attachments

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alillyf
Posts: 1
Joined: Wed May 12, 2021 11:31 am

Bookends can't find attachments

Post by alillyf »

Hello,
I recently rebooted my computer and reinstalled the MacOS. I had my bookends library and attachments in iCloud Drive, so downloaded them again. But now bookends can't find the attached files - the attachment pane appears grey with a note saying it 'cannot find xxx'. I have checked that the default attachments folder is correct and populated with all the relevant attachments, which I can open from there. Any ideas?

Also, when I reopened the library, I had about 1500 references instead of nearly 5000 that should be there. There are about 5000 in the attachment folder. I don't find any other libraries on my computer / iCloud Drive. I'm wondering if I 'lost' a library somehow?

Thank you !
Jon
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Joined: Tue Jul 13, 2004 6:27 pm
Location: Bethesda, MD
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Re: Bookends can't find attachments

Post by Jon »

Please contact tech support with a screen snap of your preferences first tab.

As for the library, you're probably opening a different one from the one with 5000 references. If you can't find it for some reason, you can get it again from the cloud with File -> New LIbrary -> Download From Cloud.

Jon
Sonny Software
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