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Cloud Sync error

Posted: Wed Mar 01, 2017 4:58 pm
by swmartin1960
I'm trying to sync BE4iOS to the cloud and am getting the following error message:
Your request contains 474 items which is more than the maximum number of items in a single request (400).

What am I doing wrong?

I have the latest iOS (with both upgrades) and Mac versions.

Dr. Stephen W. Martin
Associate Professor of Theology
The King's University
9125-50 St
Edmonton AB T6B 2H3 CANADA

(780) 465-3500 x8046
stephen.martin@kingsu.ca

Re: Cloud Sync error

Posted: Thu Mar 02, 2017 7:55 am
by Serge
Do you see this error in Bookends for iOS or Bookends for Mac?
Please send a screenshot of this error message and your Bookends library to bookendsontap@sonnysoftware.com

Re: Cloud Sync error

Posted: Wed Jul 19, 2017 8:55 pm
by jun
I'm suffering the same sync error "Your request contains 924 items which is more than the maximum number of items in a single request (400)" in Bookends on my iPad pro.
Is there some solution?

Jun

Re: Cloud Sync error

Posted: Thu Jul 20, 2017 6:16 am
by Serge
Please try to resync your iOS library:
1. Tap on the gear icon -> “Unlink this library from cloud…"
2. Sync with cloud.
BOTSyncSettings.png
BOTSyncSettings.png (15.74 KiB) Viewed 9001 times

Re: Cloud Sync error

Posted: Thu Jul 20, 2017 10:51 pm
by jun
Thank you!
The error vanished and sync started!

Re: Cloud Sync error

Posted: Sun Jul 23, 2017 3:52 am
by GJPhD
I have been stuck on an iCloud 503 error for iOS Bookends AND an 'CKErrorDomain error 7', resulting in non syncing for the iOS devices I have.

No problem with desktop Bookends though.The unlinking-resyncing does not help, nor does a reinstall of iOS Bookends.

My guess is that this is an iCloud error?

Re: Cloud Sync error

Posted: Sun Jul 23, 2017 4:02 pm
by Serge
If it's an issue with iCloud servers you should try to sync again later.
Also please try to "Reset Network Settings" as suggested here.

Re: Cloud Sync error

Posted: Thu Aug 17, 2017 4:04 pm
by swmartin1960
I'm still having this problem...

Re: Cloud Sync error

Posted: Fri Aug 18, 2017 12:52 am
by Serge
Maybe you should try to reinstall your iOS, or wait for iOS 11. I think something is wrong on iOS level.