Notecards created on Bookends for iOS became empty

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jlee
Posts: 10
Joined: Sun Dec 25, 2016 11:28 pm

Notecards created on Bookends for iOS became empty

Post by jlee » Mon Mar 13, 2017 4:59 am

I created several notecards for a reference on Bookends for iOS yesterday, today when I opened Bookends for Mac, all these notecards became “empty.” Then I immediately checked it on my Bookends for iOS, all of them became empty too! Is there any way I could get my notecards back? Thank you!!!

Serge
Posts: 154
Joined: Sat Oct 22, 2011 1:09 pm

Re: Notecards created on Bookends for iOS became empty

Post by Serge » Mon Mar 13, 2017 7:51 am

Unfortunately, there is no way to get them back... Please try to add a new note to this reference and sync to check if this problem is reproducible.

jlee
Posts: 10
Joined: Sun Dec 25, 2016 11:28 pm

Re: Notecards created on Bookends for iOS became empty

Post by jlee » Mon Mar 13, 2017 11:43 pm

Dear Serge,

Sad to hear that. :cry: :cry: :cry: I can reproduce it as follows:
1. Create a notecard for that reference on Bookends for iOS, sync
2. Open Bookends for Mac, sync
3. At that time, the newly created notecard is blank on Bookends for Mac already*
3. Add another notecard for that reference on Bookends for Mac, sync
4. Open Bookends for iOS, sync
5. The notecard created on Bookends for Mac is seen, but the notecard previously created on Bookends for iOS became blank even in this app! :cry: :cry: :cry:

*Yesterday I didn't notice that those notecards became blank, as they're at the bottom of the notecard list, out of the screen. If I didn't create a new notecard for that reference on Bookends for Mac, then, although the notecard created on Bookends for iOS shown as blank on Mac, it could still keep its content on Bookends for iOS, even after syncing on Bookends for Mac. :cry: :cry: :cry:

jlee
Posts: 10
Joined: Sun Dec 25, 2016 11:28 pm

Re: Notecards created on Bookends for iOS became empty

Post by jlee » Tue Mar 14, 2017 12:33 am

Dear Serge,

I emailed a video to you demonstrating how it happens. Thanks.

Serge
Posts: 154
Joined: Sat Oct 22, 2011 1:09 pm

Re: Notecards created on Bookends for iOS became empty

Post by Serge » Wed Mar 15, 2017 4:16 pm

The problem causing some data to be lost on sync has been resolved and should be fixed with the next release of Bookends for iOS. It occurs only in cases of syncing fields that have styled text or some special characters entered in Bookends for Mac and then edited in Bookends for iOS.

John, thank you for reporting this problem.

jlee
Posts: 10
Joined: Sun Dec 25, 2016 11:28 pm

Re: Notecards created on Bookends for iOS became empty

Post by jlee » Wed Mar 15, 2017 11:10 pm

Thank you very much for your help!

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