references and bibliographies output in white text in Word

[dtoub]

I'm using 13.4 and Word 16.38 on a Mac running Mojave (not Catalina). Only seeing this now and not in past versions: when scanning references in Word or even just creating a bibliography outputted to Word, with my font unchanged (Calibri 12) in Bookends preferences, I get white text. No big deal to select all and change the font color, but anyone else seeing this? Odd. Thanks.

Screen Shot 2020-05-01 at 4.39.57 PM.png (239.54 KiB) Viewed 4032 times

[Jon]

Please download 13.4 again. I think all cases of white text in dark mode were fixed in silent updates (except for Pages, which is fixed in the next update).

Jon
Sonny Software

[dtoub]

Thanks. That did not change anything however. Still getting white on white (which was great for Malevich but not so good for Word).

[Jon]

Please contact tech support directly with screen snaps showing exactly what the sequence of events is. This is the only report I've had of this.

Jon
Sonny Software

[vishy]

I have this problem too and I think it's a bug in Bookends that is related to Dark Mode and Numbered citation formats.

On my Mac (Mojave) using Word 16.38 I see the same problem of citations appearing in white text on white background, but only when my Mac is in Dark Mode, AND when I use a Numbered citation format (eg, Nature.fmt)

If I use an Author-Date citation format (eg, Cell.fmt), citations appear in normal black text on white.

If I switch my Mac to Light Mode, citations always appear in black text, regardless of which citation format is used. If I then switch back to Dark Mode after scanning, the citations remain black even for Numbered formats.

It looks like when a Numbered citation format is used, Bookends is using a numbered List style in Word and that in turn is interpreting Dark Mode and giving us white text for that style which of course doesn't work on a white page background.

The previous suggestion of Global Change -> Restore Default Font & Style does not fix this problem for me. It was stated that some issues with text color were fixed in silent updates but I just re-downloaded and reinstalled the latest app and it does not fix the above problem.

[Jon]

I see this, too, and it's fixed for the next update.

Jon
Sonny Software