iPad attachments don't load/show

[ddh1980]

Hi,

I can't seem to open any PDF attachments on the iPad version of Bookends. I can see the paperclip icon is blue but I don't see a preview of any of the PDFs. When I click the paperclip, nothing happens. I can see the files are on the iPad via iCloud sync but that's it.

What can I do to fix this?

Thanks

Dustin

[Serge]

Hi Dustin,
Please write to support@referencesontap.com, as I will need more diagnostic information from you.

[Serge]

You might use Files.app to check the attachments folder in Bookends folder with icon in iCloud Drive. Another user found that this action forced iOS to sync files.

[guylaine]

I have the same problem. Everything used to work perfectly, but since a few months, I don’t see the attachment preview in iOS Bookends, even though the files are in iCloud/Bookends folder. I’ve even tried downloading the attachement in iCloud one by one (because sometimes they show the cloud icon, meaning they are not downloaded), but it doesn’t help.
I’ve restarted the iPad, no change.
I’ve tried Resync Library, no change.
Eventually, the attachments do become available, but I can’t find out how. Except that time (a lot, like hours or days) has gone by…
What else can I try to fix this?
Thanks!

[Serge]

Please delete Bookends for iOS from your device, then reinstall it and sync with your cloud library. Let’s see if this way of resetting helps until we will be able to reproduce this issue.

[guylaine]

Thank you for the quick reply Serge.
I tried what you suggest, but I still cannot see the attachment even when there is the « paperclip » icon and the paper is actually in iCloud. If I open such an attachment in the iOS files app, Bookends treats it as an orphan pdf and asks me if I want to attach it to a new or existing reference.

A couple of more details.
1. This is really only happening for more recent references. It’s as if the link between Bookends and iCloud cannot be established.
2. I have a very large library: > 11 000 references and >10 000 attachments.
3. I may have reached the storage limit on my iPad a couple weeks ago without noticing it… Last week (before troubleshooting Bookends), I did remove a lot of data and now have > 100GB free on the iPad.
4. iCloud Drive also has around 25GB of free space.

Anyways, not sure if those details help or not, nor if there is something else to try to fix this? It’s a shame, I really like Bookends iOS version and being able to read on the iPad. At least others seem to not have that problem and are able to enjoy it
Thanks again for your help.

[Serge]

Please write to support@referencesontap.com if you are ready to install a TestFlight build with additional diagnostic information.

[guylaine]

Will do, thanks.