v3.7.3 issue with Standard in-app purchase
v3.7.3 issue with Standard in-app purchase
We've had one report from a user upgrading to 3.7.3 who lost his Standard in-app purchase and was unable to sync. When he tried to purchase again he was alerted that he already owned it and could get it again for free, which solved the problem. We'd like to see if this is a widespread issue. If you have encountered this with version 3.7.3, please post here with your device type and iOS/iPadOS version.
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- Posts: 23
- Joined: Mon Dec 27, 2021 9:38 pm
Re: v3.7.3 issue with Standard in-app purchase
I briefly saw an advert when I first opened the updated app.
In the settings, it showed that all in app purchases were already purchased (green checkmarks). I pressed “restore purchases” for good measure. Didn’t get any feedback after pressing it, but also have not seen any adverts since.
In the settings, it showed that all in app purchases were already purchased (green checkmarks). I pressed “restore purchases” for good measure. Didn’t get any feedback after pressing it, but also have not seen any adverts since.
Re: v3.7.3 issue with Standard in-app purchase
It looks like I lost my purchase. The app forces me to buy the standard version.
My device: iPad 10.2 7th generation.
My device: iPad 10.2 7th generation.
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Re: v3.7.3 issue with Standard in-app purchase
You might try Restore Purchases first. Assuming that doesn't work, please try to purchase it again, this time for free. You should see the message "You've already purchased this. Would you like to get it for free?".
If you see that message, complete the free purchase and it should work again. If you don't see that message, do NOT pay again. Instead please post a screen snap of what you see here.
This issue appears to be an Apple bug. Serge is working on a solution and hopes to have a new build posted soon.
Jon
Sonny Software
If you see that message, complete the free purchase and it should work again. If you don't see that message, do NOT pay again. Instead please post a screen snap of what you see here.
This issue appears to be an Apple bug. Serge is working on a solution and hopes to have a new build posted soon.
Jon
Sonny Software
Re: v3.7.3 issue with Standard in-app purchase
I tried Restore Purchases several times. Nothing happened. There’s no message "You've already purchased this. Would you like to get it for free?".
Looks like I have to wait for the new build.
Looks like I have to wait for the new build.
Re: v3.7.3 issue with Standard in-app purchase
No, you actually have to try to purchase, not Restore Purchase, to see that message. Please try, and don't complete the process if you don't see it.
Jon
Sonny Software
Jon
Sonny Software
Re: v3.7.3 issue with Standard in-app purchase
It is no better after the update. The app forces me to purchase a new version. There is no option to restore the purchase.
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Re: v3.7.3 issue with Standard in-app purchase
We don’t hold any transactions, everything is done by Apple. You should try to buy it again and if you really be charged the second time please send both receipts for the Standard Version in-app purchase to Apple and also to support@referencesontap.com.
Re: v3.7.3 issue with Standard in-app purchase
No, I won't risk re-buying an app I've already bought. I use the iOS version sporadically anyway, so I'll give it up.
Re: v3.7.3 issue with Standard in-app purchase
Bookends remains wonderful. Thank you team Bookends!
I've just upgraded my iPhone (Pro 15 running iOS 17.3) and am running the current version of Bookends (3.8.4). I have an annual Pro Features subscription. I have tried 'Restore'. I have also tried using the purchase button which leaves eventually to the message 'A Family... you got it for free'. However, once both the window restore or the 'you got it for free' is dismissed the iPhone App remains on the Standard Version. Any thoughts on how to get it to recognise the subscription?
I've just upgraded my iPhone (Pro 15 running iOS 17.3) and am running the current version of Bookends (3.8.4). I have an annual Pro Features subscription. I have tried 'Restore'. I have also tried using the purchase button which leaves eventually to the message 'A Family... you got it for free'. However, once both the window restore or the 'you got it for free' is dismissed the iPhone App remains on the Standard Version. Any thoughts on how to get it to recognise the subscription?
Re: v3.7.3 issue with Standard in-app purchase
Please try rebooting your device first. Then, if you are sure that your data was previously synced, please try to remove Bookends from your device and then reinstall it. These actions might trigger a refresh in iOS purchase statuses. Additionally, check in iOS Settings -> your name -> Subscriptions to see if Bookends is listed among your active subscriptions.
Re: v3.7.3 issue with Standard in-app purchase
Thanks Serge. It was the subscription on the new phone. My old iTunes account needed to be added, because my current iCloud ID wasn’t pulling the subscriptions across, even though I merged the two into one account.