The app won't open after the last update

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fvillanueva
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Joined: Sat Jan 11, 2025 10:08 am

The app won't open after the last update

Post by fvillanueva »

Hi!

After updating to the latest version, the application won't open. A window pops up saying that it can't be opened. Could something have broken with the update, or is it something to do with my computer? Up until this morning, it was working perfectly with the previous version. (I have a MacBook Pro from late 2020 (Intel) and MacOS 14.6.1.). I've restarted the computer, reinstalled the app, and it's still the same. The only thing left for me to do is uninstall and reinstall from scratch, but I don't know if there's anything else I can do.

Thank you very much in advance.
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Jon
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Re: The app won't open after the last update

Post by Jon »

Please send the crash log (which is in the background in that screen shot) to support@sonnysoftware.com

Jon
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Jon
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Re: The app won't open after the last update

Post by Jon »

We've had a few other reports of this issue. Until we can resolve it, we're pulling this update and reverting to 15.0.9.

But anyone who already has 15.1 and is seeing this problem, if you have a crash log please send it to

support@sonnysoftware.com

Jon
Sonny Software
fvillanueva
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Joined: Sat Jan 11, 2025 10:08 am

Re: The app won't open after the last update

Post by fvillanueva »

Sorry, Jon, but I don't have the log (it was sent to Apple and disappeared...) and I've come back to 15.0.9 (and now it works). Anyway, no problem at all! If I had the same problem in the future, I will copy and send the log to you. Thanks!
Jon
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Re: The app won't open after the last update

Post by Jon »

The problem has been fixed. I'm waiting for feedback from a few users who reported the same thing and when we're sure it works for them we will upload 15.1 to our servers again. I'll post here when that happens.

Jon
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Jon
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Re: The app won't open after the last update

Post by Jon »

This issue has been fixed. We've uploaded 15.1 again and it's available from our downloads page.

Jon
Sonny Software
vinschger
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Re: The app won't open after the last update

Post by vinschger »

the release notes / version history page has not been updated, yet, and still shows only the 15.0.9 update from 7th December:
https://www.sonnysoftware.com/support/version-history
fvillanueva
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Joined: Sat Jan 11, 2025 10:08 am

Re: The app won't open after the last update

Post by fvillanueva »

Thank you, Jon! Now it opens! I'm using the app a lot these days, so if I have any problem, I'll tell you.
Jon
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Re: The app won't open after the last update

Post by Jon »

Release notes for 15.1 is included in Version History.

Jon
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vinschger
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Re: The app won't open after the last update

Post by vinschger »

would it make sense that silent but critical bug-fixing updates are also announced when starting the bookends app (as it is the case for regular updates)?
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