Sonny Software

Posted: **Wed Jan 24, 2018 2:07 pm**

Hi, I am finding a new issue now.

I see this error and there is no syncing at all.

Sync error: CONFLICT record to insert already exists
There was an error when syncing this library with the version in the cloud. Please contact Sonny Software and describe the problem: support@sonnysoftware.com.

Please help!

regards
Rahul

Posted: **Wed Jan 24, 2018 2:16 pm**

You can clone the library from the cloud (New Library).

Jon
Sonny Software

Posted: **Thu Jan 25, 2018 4:45 am**

I have cloned libraries a few times already due to similar problems and it is a trouble.

Pressing option and sync now made it much worse.
Only a few references remain and hundreds others are lost from the computer. I have the backup on the iPad but still...this is looking really bad.

Do you have a better solution?

Posted: **Thu Jan 25, 2018 9:56 am**

Are you using the latest version of Bookends, 13.0.4 or 12.8.4?
Please see this thread: Critical issue with Cloud Sync.

Sonny Software

What is "normal" iCloud syncing behavior?

Re: What is "normal" iCloud syncing behavior?

Re: What is "normal" iCloud syncing behavior?

Re: What is "normal" iCloud syncing behavior?

Re: What is "normal" iCloud syncing behavior?