Sonny Software

A number of people have reported that after upgrading to Bookends 9.1 on an Intel Mac, new attachments have garbled names (letters appearing as pseudo-Chinese script).

This affects a small number of people, and is due to a bug in an older version of the database engine that failed to set the "endian-ness" of the field where the attachments are stored correctly when a database was upgraded. The result is that when such a PPC-built database is migrated to an Intel Mac, the bytes that make up each character in newly attached files are reversed -> garbage.

If you encounter this problem, the cure is simple -- Repair the database (File -> Database Maintenance -> Repair).

The bug in converting older databases to the current version was fixed in 9.1, and this problem shouldn't recur in future updates.

Jon
Sonny Software

I tried it and it does not work. I actually have no problems with old references. The problem comes up when I enter a new reference. When I type the info it looks fine. When I open the reference again and look in the drawer it looks like Chinese (or one of those languages...).
Erwin

Are you sure you did a repair and not rebuild?

Jon
Sonny Software

Boy, that was fast.
Yes, I tried again just to make sure. I checked back. I does seem this only happens with the references I added since upgrading.
Erwin

OK, this is the first instance I've heard of where repair failed. Please zip and send me your database and I'll see if there's anything I can do (perhaps not).

Jon
Sonny Software

I sent it.
Erwin

I tried again after I sent it. When I retype the info in the drawer it works now. If I do not it remains garbled. I swear I did not load a Chinese keyboard.
Go figure.
Erwin

As I wrote in an email to you that you should receive shortly, the database was damaged. I don't think the problem you had is related to the one I posted at the beginning of this thread. In short, rebuilding your database fixed it (you may have to detach and reattach any attachments that have what appears to be Chinese characters).

If you have any more problem, please follow up directly with emails to me.

Jon
Sonny Software

Go it.
Thanks
Erwin