Probably a dumb question, but how does Bookends know to treat a reference as something other than a journal article (that's all I've had a need to use)? I've just imported a ref for a book, but can't seem to get Bookends to show publisher and publisher address. Do you need to specify what type of reference it is somewhere??
There is a popup menu at the top right hand portion of the reference window -- select the Type from it (you can also select the type in the List View info pane if you have configured Bookends to show it there).