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Can't Open Format - "Endocrinology"

Posted: Tue Nov 10, 2015 2:51 pm
by Edwin
Hi,

Need to make a biblio for the journal "Endocrinology". But get error message saying: Can't Open Format.

I have tried reimporting the Endo format from the ftp site and from within the Bookends app package. Still no go.

Some other formats have also been corrupted, but right now I need the Endo one!

Am running latest BE version on OS 10.10.5.

Thanks! Eddie

Re: Can't Open Format - "Endocrinology"

Posted: Tue Nov 10, 2015 4:30 pm
by Jon
You should contact tech support and a fresh copy can be sent to you.

But first, make sure you're not running anti-virus software. See this FAQ

http://www.sonnysoftware.com/faq/faq.ht ... e_when_I_o

Jon
Sonny Software

Re: Can't Open Format - "Endocrinology"

Posted: Tue Nov 10, 2015 6:09 pm
by Edwin
Jon,

Rebooted in safe mode, but problem persists.

Will contact tech support. Am I asking for fresh copy of BE or of the specific Endo format file?

Thanks for your help....Eddie

Re: Can't Open Format - "Endocrinology"

Posted: Tue Nov 10, 2015 6:17 pm
by Jon
Just the format.

Jon
Sonny Software