Page 1 of 1

Bookends occasionally crashes when I work with smart groups

Posted: Wed Mar 16, 2016 4:36 pm
by Reinhard
Bookends occasionally crashes when I work with many smart groups.
I have to restart it and select the standard library again.
Flatten and indexing do not help. No errors are found in the database.

Is this problem known?

Thanks

Re: Bookends occasionally crashes when I work with smart groups

Posted: Wed Mar 16, 2016 4:51 pm
by Jon
This is a tech support issue, not a forum discussion. Please contact support for followup (support@sonnysoftware.com).

Jon
Sonny Software

Re: Bookends occasionally crashes when I work with smart groups

Posted: Thu Mar 17, 2016 4:21 pm
by Reinhard
Just to let you know:
It seems to be a compatibility issue (unicode) caused by directly importing a library from Endnote.

Thanks for the support, Jon!