Mac-iPad sync files problem

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Sergio
Posts: 11
Joined: Wed Jul 09, 2014 3:14 pm

Mac-iPad sync files problem

Post by Sergio »

Some of my PDF files were never synced correctly between my Mac and my iPad. Recently I found why: the reason is that the attachments which titles include accents, umlauts or tildes (', ~, ") can't sync. Can I hope for a solution to this in the near future?
Thanks!
Serge
Posts: 339
Joined: Sat Oct 22, 2011 1:09 pm

Re: Mac-iPad sync files problem

Post by Serge »

Please send a PDF that's not syncing to bookendsontap@sonnysoftware.com.
Sergio
Posts: 11
Joined: Wed Jul 09, 2014 3:14 pm

Re: Mac-iPad sync files problem

Post by Sergio »

Ok. I sent one, but I'm sure the problem is the name of the file. If I rename the file the process works ok. I suppose I could rename the files, but it's not a simple task (because a third of my database is in French, Spanish and Portuguese).
Jon
Site Admin
Posts: 10074
Joined: Tue Jul 13, 2004 6:27 pm
Location: Bethesda, MD
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Re: Mac-iPad sync files problem

Post by Jon »

We didn't receive the PDF (we need it because we can't reproduce a problem with those characters in the PDF name). Please send a problematic PDF to

bookendsontap@sonnysoftware.com

You can also send it to

support@sonnysoftware.com

Jon
Sonny Software
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