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Mac-iPad sync files problem
Posted: Mon May 22, 2017 9:26 pm
by Sergio
Some of my PDF files were never synced correctly between my Mac and my iPad. Recently I found why: the reason is that the attachments which titles include accents, umlauts or tildes (', ~, ") can't sync. Can I hope for a solution to this in the near future?
Thanks!
Re: Mac-iPad sync files problem
Posted: Tue May 23, 2017 1:11 pm
by Serge
Please send a PDF that's not syncing to
bookendsontap@sonnysoftware.com.
Re: Mac-iPad sync files problem
Posted: Tue May 23, 2017 4:58 pm
by Sergio
Ok. I sent one, but I'm sure the problem is the name of the file. If I rename the file the process works ok. I suppose I could rename the files, but it's not a simple task (because a third of my database is in French, Spanish and Portuguese).
Re: Mac-iPad sync files problem
Posted: Wed May 24, 2017 10:18 am
by Jon
We didn't receive the PDF (we need it because we can't reproduce a problem with those characters in the PDF name). Please send a problematic PDF to
bookendsontap@sonnysoftware.com
You can also send it to
support@sonnysoftware.com
Jon
Sonny Software