Can't copy text from PDF in Bookends and notes generated are blank

A place for users to ask each other questions, make suggestions, and discuss Bookends.
Post Reply
nickharambee
Posts: 13
Joined: Wed Feb 27, 2019 11:48 am

Can't copy text from PDF in Bookends and notes generated are blank

Post by nickharambee » Sat Sep 07, 2019 5:18 pm

Generally all works well in Bookends with highlighting and making Bookends notes from PDFs, but I now have a PDF that displays fine in Bookends, but from which I can't copy text. Similarly there is no text when I try to create Bookends notes from sections of text in the PDF (the notes generated are blank). When I open the same PDF in Preview all works fine - i.e. I can copy text no problem.

I'd be grateful for some help in getting this fixed.

Thanks,

Nick

Jon
Site Admin
Posts: 8314
Joined: Tue Jul 13, 2004 6:27 pm
Location: Bethesda, MD
Contact:

Re: Can't copy text from PDF in Bookends and notes generated are blank

Post by Jon » Sat Sep 07, 2019 5:31 pm

I doubt I can do anything about it, but you can send me the PDF.

Jon
Sonny Software

nickharambee
Posts: 13
Joined: Wed Feb 27, 2019 11:48 am

Re: Can't copy text from PDF in Bookends and notes generated are blank

Post by nickharambee » Sun Sep 08, 2019 6:31 am

Sure. How should I send it to you?

Jon
Site Admin
Posts: 8314
Joined: Tue Jul 13, 2004 6:27 pm
Location: Bethesda, MD
Contact:

Re: Can't copy text from PDF in Bookends and notes generated are blank

Post by Jon » Sun Sep 08, 2019 7:05 am

Attached to an email to support@sonnysoftware.com

Jon
Sonny Software

Post Reply