Bookends won't scan Mellel document

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iljajj
Posts: 28
Joined: Mon Jul 26, 2010 11:12 am

Bookends won't scan Mellel document

Post by iljajj » Fri Oct 11, 2019 4:48 am

Hi all,

Of course this happens just before an important deadline... As I try to scan my Mellel document as I did so often before, Mellel duly switches to Bookends and then ... nothing. BE just sits there. Tried various settings, checked everything was in order, and yeah, it is. If need be I'll do it all by hand, but that's not what I bought BE for (and yes, I'm on the latest version of everything...). It's enough to drive a man to drink, but before that happens I'd be grateful for some suggestions from y'all.

Jon
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Re: Bookends won't scan Mellel document

Post by Jon » Fri Oct 11, 2019 7:23 am

When something suddenly stops working it's because of some local issue. The first thing I'd try is rebooting the Mac.

Jon
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ealvarezqc
Posts: 6
Joined: Mon Feb 03, 2014 12:54 pm

Re: Bookends won't scan Mellel document

Post by ealvarezqc » Fri Oct 11, 2019 3:25 pm

I have used both softwares today with no issues. Might be something specifically on your side. Rebooting is underrated ;)

iljajj
Posts: 28
Joined: Mon Jul 26, 2010 11:12 am

Re: Bookends won't scan Mellel document

Post by iljajj » Mon Oct 14, 2019 4:24 am

Obviously I've tried a reboot. No success. Trouble is I don't even know where to look for a solution.

Jon
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Joined: Tue Jul 13, 2004 6:27 pm
Location: Bethesda, MD
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Re: Bookends won't scan Mellel document

Post by Jon » Mon Oct 14, 2019 7:07 am

You're obviously not going to find it on a discussion forum. Contact tech support.

Jon
Sonny Software

iljajj
Posts: 28
Joined: Mon Jul 26, 2010 11:12 am

Re: Bookends won't scan Mellel document

Post by iljajj » Sat Oct 19, 2019 1:57 pm

I was rather hoping someone might've run up against the same problem. But clearly not.

ealvarezqc
Posts: 6
Joined: Mon Feb 03, 2014 12:54 pm

Re: Bookends won't scan Mellel document

Post by ealvarezqc » Mon Oct 21, 2019 10:01 am

On the Mellel forum, things seem right whatever the MacOs version (http://forum.mellel.com/viewtopic.php?f=2&t=3706). However, you might have an issue with Live bibliography (http://forum.mellel.com/viewtopic.php?f=1&t=3677). Personally, I don't use this function. But it could be a good thing to verify if it's turned off.

Also, you might try to ask a question on the Mellel forum : )

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