Cloud sync error: you can’t save the same record twice

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JohnAtl
Posts: 32
Joined: Tue Dec 27, 2016 8:01 pm

Cloud sync error: you can’t save the same record twice

Post by JohnAtl » Sat Nov 30, 2019 9:18 am

Using the latest version of Bookends (v3.4.1) on iOS, sync set to iCloud.
Any suggestions?
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Serge
Posts: 216
Joined: Sat Oct 22, 2011 1:09 pm

Re: Cloud sync error: you can’t save the same record twice

Post by Serge » Sat Nov 30, 2019 2:34 pm

First of all please try to resync your library:
1. Tap on the gear icon in the Sync row.
2. “Unlink this library from cloud…”
3. Sync with your existing library in the cloud.

If it doesn't help please re-download your library from the cloud (replacing the current library).

JohnAtl
Posts: 32
Joined: Tue Dec 27, 2016 8:01 pm

Re: Cloud sync error: you can’t save the same record twice

Post by JohnAtl » Sat Nov 30, 2019 4:58 pm

That’s what I wound up having to do (download).
There were a couple of static groups with the same id as the error was complaining about. I appended an ‘a’ and ‘b’ to them, but it still didn’t work. Hopefully I didn’t lose the refs in those folders.
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Serge
Posts: 216
Joined: Sat Oct 22, 2011 1:09 pm

Re: Cloud sync error: you can’t save the same record twice

Post by Serge » Sat Nov 30, 2019 5:07 pm

Replacing the library shouldn't be a problem because those groups were added by Bookends as a duplicate of real groups - they can be deleted.
This bug that was fixed in the recent version. Replacing the library is the only one option to fix this problem.
viewtopic.php?f=7&t=5057

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