'Send feedback' menu item?
Posted: Wed Nov 11, 2020 8:34 am
I have a very minor feature request. Could the 'Help' menu in Bookends have an explicit 'Send Feedback' entry that leads to the support page (https://www.sonnysoftware.com/support/support.php) with the feedback form, perhaps prefilling some fields (e.g. name, Bookends version) on the way? Or it could open a template in one's chosen mail client with Bookends version pre-added (as say, Launchbar's 'contact us' form does), if that's possible?
I know one can already go to the Help menu, click 'Visit Sonny Software', then go to the 'support' page but even as a longtime user I regularly forget I can do this, and end up going through a few more steps, usually involving my mail client. Which also deters or delays me reporting things - or asking ignorant questions of course. Do people think this would be useful?
Jon, I know there is a reasonable grounds for rejecting this on the basis that Bookends' menus are already quite busy, and that it might encourage more queries for you that users could solve themselves. but I don't think the Help menu is too crowded, quite a few other apps have such a feature, and I also think that with such a complex and regularly-updated (and excellent) piece of software, there are frequently small issues that crop up for which a speedier way of reporting might be useful.
I know one can already go to the Help menu, click 'Visit Sonny Software', then go to the 'support' page but even as a longtime user I regularly forget I can do this, and end up going through a few more steps, usually involving my mail client. Which also deters or delays me reporting things - or asking ignorant questions of course. Do people think this would be useful?
Jon, I know there is a reasonable grounds for rejecting this on the basis that Bookends' menus are already quite busy, and that it might encourage more queries for you that users could solve themselves. but I don't think the Help menu is too crowded, quite a few other apps have such a feature, and I also think that with such a complex and regularly-updated (and excellent) piece of software, there are frequently small issues that crop up for which a speedier way of reporting might be useful.