Runtime error when scanning Word files
Posted: Fri Jan 01, 2021 2:21 pm
Hi all,
In the past few weeks, I have been getting a runtime error (please see attached screenshot) when I scan Word files. When I click on "Continue", the same error window comes back; when I click "Continue" on that second window too, the window disappears, and Bookends finishes scanning perfectly. I get the same error when I scan from three different computers — all running MacOS 10.15.7 and Bookends 13.4.8 — and when I scan older Word files that never gave me errors before. Would anyone know the reason for that error and how I could eliminate it? Thank you for your consideration.
Best regards,
Enrico
In the past few weeks, I have been getting a runtime error (please see attached screenshot) when I scan Word files. When I click on "Continue", the same error window comes back; when I click "Continue" on that second window too, the window disappears, and Bookends finishes scanning perfectly. I get the same error when I scan from three different computers — all running MacOS 10.15.7 and Bookends 13.4.8 — and when I scan older Word files that never gave me errors before. Would anyone know the reason for that error and how I could eliminate it? Thank you for your consideration.
Best regards,
Enrico