Spinning beach ball when trying to view attachments?
Posted: Mon Jul 12, 2021 5:56 pm
With certain types of attachment PDFs, Bookends will show the dreaded spinning beach ball and take an exceptionally long time to open the attachment view. I think the issue is associated with PDFs that are extensively hyperlinked internally and with PDFs that are OCR'd/bitmap imaged.
Any hints on what can be done to avoid this problem? Should I follow up directly to support with a ZIP archive of the files to test?
Any hints on what can be done to avoid this problem? Should I follow up directly to support with a ZIP archive of the files to test?