device menu not showing?

[bobb]

Hi, I'm trying to sync my Bookends on Tap to my computer, but I don't see the devices menu. Is this because the device (iPad Pro) is not being recognized, or (hopefully) there is some reason I my device menus is not displaying.

Screen Shot 2017-02-10 at 8.41.01 AM.png (14.91 KiB) Viewed 2573 times

[Jon]

Please contact tech support with more information.

Jon
Sonny Software