I feel so dumb!

GridLok · Post by **GridLok** » Mon May 01, 2006 10:36 pm

I really do feel so dumb. Jon has been fantastic and must right up there with the very best of product support people, but ... I simply cannot seem to get Bookends to do what I'm sure it can do. I'm now way behind on assignments (they'll all be late) and, well, yes I am panicking. Help!!

Firstly I'm running Office 2004 on an iMac Intel (OS X 10.4.6): Is this a problem in itself? I notice the Users Guide refers to Word X.

Today I went right back to basics; using the Word Insert facility, I inserted an endnote. Sure enough it created a new page, with a superscript number with a short line above it - as expected. I then clicked on Edit> Copy selected citations, from the Bookends menu bar and temporary citation appeared along side the endnote number. So far so good. However when I then clicked on Tools>Bookends>Scan document from the Word menu bar, nothing much happened. The temporary citation remained as such i.e. with 'delimiter' characters; the only change appeared to be that is was now 'selected' i.e. highlighted in yellow. Nor was a separate Bibliography formed (containing the fully formatted references).

What have I left out, or done wrong? Can someone please tell me in simple terms, how to drive this thing?!

My heartfelt thanks, in advance.
Graeme

Post by **Jon** » Mon May 01, 2006 10:42 pm

Hi Graeme,

I don't see what you have done wrong. Please zip and send me your document and the Bookends database you have created. I'll try to scan it here...

Jon
Sonny Software

P.S. Tell me what format you are using.

plover · Post by **plover** » Thu May 04, 2006 3:05 am

I have the same problem. Can you help me? I still get the temp citation marks after i scan it. I'm using 9.04 and 10.4.6

I think it used to work before but now it doesn't. help.

GridLok · Post by **GridLok** » Thu May 04, 2006 3:52 am

Hi Plover, I had found that when using the Insert>Footnotes/Endnotes facility in Word 2004, and then entering temp. cits. (certainly in the case of an endnote, I didn't try footnotes), if the Word document was scanned immediately, then what I described occurred.

The solution appears to be, that the insertion point must be in the body of the text, when scanning. So, after entering the temp. cit. in your endnote (footnote?) click in the body of the document, then scan.

See how that goes.

All the best.
GridLok

plover · Post by **plover** » Thu May 04, 2006 7:07 pm

Oh yea, that works. The cursor must be in the body.