I can't find an answer to this problem in the manual or in the forums. I have been converting my references from Endnote to BE, and many of these involve chemical names with a single Greek letter alpha, beta, etc. prefixing the compound name. I had to do some manipulation, and the symbols now appear properly in the "view formatted" window. When I copy the reference (formatted, using Command-K) to paste in Word, however, Word will not recognize the symbol--it puts a random character from the symbol font in, but not alpha, beta, etc. This problem does not occur for Mellel, which I have also been evaluating. Changing to UTF-8 or UTF-16 with the bibliography formatter does not solve the problem, and in fact strips the remaining formatting off the reference.
Am I missing something?