Word crashies repeatedly and blames Bookends template

Massachusetts user · Post by **Massachusetts user** » Mon Oct 09, 2006 11:23 am

Since updating to 10.4.8 (Intel), I have a reproduceable crashing problem with Word. It goes like this.

1. I start up Word, and it crashes.
2. I start it up again, and I get this error message:

"Word encountered file corruption while opening Bookends Word X Template. Part of this document may be recoverable. Attempt recovery now? [No/Yes]"

3. If I pick "No", Word starts normally and remains stable until I exit and open the program again, in which case the cycle starts over. If I pick "Yes", I get the message "The Add-In Template is Not Valid" and the program crashes.

When I click on "no" and get Word running, Bookends seems to work fine from within Word, by the way.

I have tried removing the Bookends Template (and Add-in), and then the problem disappears completely. (Word also starts up more quickly than I remember it doing in 10.4.7, but perhaps that is expected.)

I have downloaded Bookends again, and tried reinstalling from the fresh copy. The problem reappears immediately.

I have tried the usual troubleshooting steps of deleting various caches, fixing permissions, etc. etc., without any success. I have also trashed the MS Word preferences, with no success either.

As noted above, the problem first appeared after the 10.4.8 update. I have the problem both on my MacBook laptop and on an Intel iMac.

Post by **Jon** » Mon Oct 09, 2006 12:29 pm

When you say installed a fresh copy, did you also remove the older Bookends template and add-in and manually reinstall them as well?

Jon
Sonny Software

Massachusetts user · Post by **Massachusetts user** » Mon Oct 09, 2006 5:18 pm

Thanks for the reply. Yes, that's what I did.

Post by **Jon** » Mon Oct 09, 2006 5:26 pm

Hm, that's very odd. We've had no other reports like this (and I personally use the Word template on a PPC and Intel Mac, running 10.4.8, without problems -- I'm running it right now). The template is quite simple, and since it can't be modified, I have no idea how it could become "corrupted". Look at the modification date -- it should be 7/25/05 for the template.

Jon
Sonny Software

Massachusetts user · Post by **Massachusetts user** » Mon Oct 09, 2006 5:39 pm

Yes, that's the date on it.

Post by **Jon** » Mon Oct 09, 2006 5:48 pm

Then the file hasn't been modified. And there is nothing in Mac OS X 10.4.8 that could possibly affect this. I hate to suggest this, but have you reinstalled Word (although if it affects two different machines, that's unlikely to help)? Does anyone else have any suggestions?

Jon
Sonny Software

ozean · Post by **ozean** » Thu Oct 12, 2006 9:23 am

Before you reinstall the whole office package I would recommend moving/deleting all the office/word related preferences in your home folders Library/Preferences folder and then restarting word. MS Office preferences have a long history of getting corrupted and causing diverse nuisancesâ€¦