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Unable to Wi-Fi Sync

Posted: Thu Jun 20, 2019 9:31 pm
by mrwednesday
I just bought Bookends for Mac (v. 13.2.3) and iOS app Standard Version (v. 3.3.6), and I am learning how to use them together. My company policies do not allow iCloud sign-in on the Mac, therefore Wi-Fi sync is the only option to share library between the company laptop and personal iPad.

I followed instructions mentioned on https://www.sonnysoftware.com/bookendsontap/wifisync/ to wi-fi sync the laptop library to iPad, but was unsuccessful. The "Wi-Fi Synced iOS Devices ...' option is disabled. I also created a computer-to-computer network on my Mac (as mentioned in Troubleshooting), and connected the iPad. However, I was unable to sync, with the "Wi-Fi Synced iOS Devices ..." option still disabled.

Not sure how to proceed from here. I would appreciate any ideas. I'm running Mojave on Mac, and iOS 12.3.1. The firewalls on my Mac are turned off, so not sure what could the problem be. Thanks!

Re: Unable to Wi-Fi Sync

Posted: Fri Jun 21, 2019 2:42 am
by Serge
Do you see the Devices list as shown in the User Guide? You should select your device from the list to link it. "Wi-Fi Synced iOS Devices" is to manage your already linked apps.
bookends-devices.jpg
bookends-devices.jpg (129.64 KiB) Viewed 7739 times

Re: Unable to Wi-Fi Sync

Posted: Fri Jun 21, 2019 11:11 am
by mrwednesday
Thank you. No I do not see the Devices List as shown the image below. This is the screenshot after establishing a computer-to-computer network with iPad, and initiating a Wi-fi sync from the iPad.
Screen Shot 2019-06-21 at 8.56.42 AM.jpg
Screen Shot 2019-06-21 at 8.56.42 AM.jpg (30.54 KiB) Viewed 7727 times

Re: Unable to Wi-Fi Sync

Posted: Fri Jun 21, 2019 2:48 pm
by Serge
Please write to support@referencesontap.com and we will try to diagnose this problem.